Frequently asked questions

How do virtual counseling sessions work?

All counseling sessions are conducted securely online through Headway's HIPAA-compliant telehealth platform. You can attend sessions from the comfort of your home, office, or any private location within South Carolina.

What if I have technical difficulties?

If you experience technical issues, don't worry. We will work together to reconnect, and you can contact me directly if you need assistance accessing your session.

Do I need to download an app?

No special app is required. Before your appointment, Headway will send you a secure link by email or text. Simply click the link at your scheduled appointment time to join the session from your computer, tablet, or smartphone.

What do I need for a virtual session?

You'll need:

  • A reliable internet connection
  • A computer, tablet, or smartphone with a camera and microphone
  • A private, quiet space where you can speak comfortably and confidentially

Insurance & Payment

Insurance & Fees

I believe that quality mental health care should be accessible and straightforward. To help make counseling more affordable, I partner with Headway, a secure platform that manages insurance verification, billing, and telehealth services.

Insurance

I currently accept several insurance plans through Headway. Your benefits, copay, deductible, and estimated out-of-pocket costs will be verified before your first appointment.

Accepted plans include:

  • Aetna 
  • Aetna Medicare Advantage
  • Anthem EAP - Expanded 
  • Blue Cross and Blue Shield of South Carolina 
  • Carelon Behavioral Health 
  • Cigna 
  • Horizon Blue Cross and Blue Shield of New Jersey 
  • Independence Blue Cross Pennsylvania 

Please note: Insurance companies require a mental health diagnosis in order to cover counseling services. A diagnosis is primarily used for billing purposes and does not define you, your family, or your goals for therapy.

If I am not in-network with your insurance plan, you may still have out-of-network benefits that allow for partial reimbursement.

Private Pay

You may also choose to pay privately for counseling services.

Fee: $100 per 55-minute individual counseling session

Some clients prefer private pay because it offers:

  • Greater privacy

  • Increased flexibility in treatment planning

  • Freedom from insurance requirements and limitations

  • No requirement for a mental health diagnosis to be submitted to an insurance company

Payment Methods

Visa, Mastercard, American Express, Discover, and Health Savings Accounts (HSA) are accepted.

Questions?

If you're unsure whether your insurance is accepted or have questions about coverage, I'm happy to help. Headway also provides clear information about your benefits and estimated costs before your first appointment.

Schedule a Free Consultation  

Connections Counseling & Wellness, LLC makes it easy to access professional mental health support. All sessions are provided virtually, allowing you to access support from the comfort and privacy of your own home wherever you are in South Carolina. Experience the convenience and effectiveness of online counseling.

TAKE THE FIRST STEP

Building stronger connections starts with a conversation. If you're ready for support, I'd be honored to walk alongside you.

Schedule a consultation today.

South Carolina, United States (Telehealth Services)

Email: laurayanceyjones@gmail.com

Phone: 803-236-9512

Headway Link - Book a consultation