Frequently asked questions

How do virtual counseling sessions work?

All counseling sessions are conducted securely online through Headway's HIPAA-compliant telehealth platform. You can attend sessions from the comfort of your home, office, or any private location within South Carolina.

Do I need to download an app?

No special app is required. Before your appointment, Headway will send you a secure link by email or text. Simply click the link at your scheduled appointment time to join the session from your computer, tablet, or smartphone.

What do I need for a virtual session?

You'll need:

  • A reliable internet connection
  • A computer, tablet, or smartphone with a camera and microphone
  • A private, quiet space where you can speak comfortably and confidentially

What if I have technical difficulties?

If you experience technical issues, don't worry. We will work together to reconnect, and you can contact me directly if you need assistance accessing your session.

Insurance & Payment

I believe that quality mental health care should be accessible and straightforward. To help make counseling more affordable, I partner with Headway, a secure platform that manages insurance verification, billing, and telehealth services.

Insurance requires that therapy be connected to a diagnosable concern for the parent, even when the focus of therapy is supporting a child or family system.

The diagnosis used is meant to reflect stress, adjustment, or emotional strain related to parenting—not to define you or suggest something is “wrong.”

Diagnoses are administrative tools for billing purposes and do not change how I view you or the goals of therapy.

Insurance

I currently accept several major insurance plans through Headway. Insurance eligibility and benefits can vary by plan, and coverage will be verified before your first appointment. You will be able to review your estimated copay, deductible, and out-of-pocket costs before beginning services.

If I am not in-network with your insurance plan, you may still have out-of-network benefits available. In some cases, clients can receive partial reimbursement for counseling services through their insurance provider.

We accept the following:

  • Payment Method: American Express, Discover, Health Savings Account, Mastercard, Visa
  • In-Network Plans: BlueCross and Blue Shield of South Carolina, Blue Cross Blue Shield of Pennsylvania, Aetna, Carelon Behavioral Health, Cigna, Quest Behavioral Health, Anthem EAP, and Horizon Blue Cross and Blue Shield of New Jersey

Private Pay

Clients are also welcome to choose self-pay services. Private pay allows for greater flexibility and may be preferred by individuals who wish to avoid using insurance for mental health treatment.

  • Private pay is $100 for 50-minute individual counseling

Benefits of Self-Pay Counseling

Some clients choose not to use insurance for reasons such as:

  • Increased privacy regarding mental health records and diagnoses

  • Greater flexibility in treatment planning

  • Freedom from insurance-related limitations or authorization requirements

  • The ability to focus on therapeutic goals without concerns about coverage decisions

Questions About Coverage?

If you are unsure whether your insurance is accepted or have questions about your benefits, I am happy to help guide you through the process. Headway also provides clear information about coverage and costs before your first appointment so there are no surprises.

Schedule a Free Consultation  

Connections Counseling & Wellness, LLC makes it easy to access professional mental health support. All sessions are provided virtually, allowing you to access support from the comfort and privacy of your own home wherever you are in South Carolina. Experience the convenience and effectiveness of online counseling.

TAKE THE FIRST STEP

Building stronger connections starts with a conversation. If you're ready for support, I'd be honored to walk alongside you.

Schedule a consultation today.